Our policy
We want you to love what you ordered. If something is not right, you may request a return or refund within 15 days of delivery.
Eligibility
To be eligible, items must be unused, undamaged, and in their original packaging. A few items cannot be returned for hygiene or safety reasons once opened — this is noted on the product page when it applies (for example, incense and sachets that have been unsealed).
Return shipping cost
- Defective, damaged, or incorrect items: we cover the return shipping and will send a replacement or full refund.
- Change of mind: the buyer is responsible for return shipping. The original shipping cost is non-refundable.
How to start a return
Contact us within the 15-day window with your order number and a photo of the item if it arrived damaged. We reply within one business day with the next steps.
Refunds
Once we receive and inspect the returned item, we notify you and issue the refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
To begin, email [email protected].
Last updated: November 9, 2026