Free shipping on quiet orders · Tea · Incense · Writing · Space

运 · Shipping

Shipping Policy

When your order ships, how long it takes, and what you pay — stated up front, before checkout.

Processing time

Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order is placed, and a shipping notification with tracking details as soon as it leaves our warehouse.

Shipping time

We ship worldwide from our fulfilment partners. Estimated delivery after dispatch:

  • United States & Canada: 7–15 business days
  • United Kingdom & Europe: 7–15 business days
  • Australia & New Zealand: 10–18 business days
  • Other regions: 12–25 business days

These are estimates based on our carriers. Peak seasons, customs clearance, and remote areas may add 2–5 extra business days.

Shipping cost

We offer free standard shipping on orders. Remote areas may incur a small surcharge, which is shown clearly at checkout before you pay.

Split shipments

Some products are stored at different fulfilment centres. If your order contains multiple items, they may arrive in separate parcels on different days. Each parcel has its own tracking number — you will receive all of them by email.

Customs & import duties

International orders may be subject to import taxes, customs duties, or fees levied by your country. These charges are the buyer’s responsibility and are not included in the item price or shipping cost. Please check your local customs policy before ordering.

Questions about an in-transit order? Write to [email protected] and include your order number.